Because we operate behind the scenes, you may not be aware of our far reaching capabilities and extraordinary degree of technical dexterity. But the contact centre industry certainly is – they’ve applauded us for excellence two years in a row, awarding Telnet the title of Best Outsourced Contact Centre 2007 and 2008 for our work on behalf of some of New Zealand’s most demanding and innovative companies.

What the judges said. TUANZ Outsourced Contact Centre of the Year 2008 "Telnet wowed the judges with their customer focus, partnership orientation and professional approach. They clearly demonstrated how their business has been refined and engineered to fit each client’s individual needs. Their systems, transparency with clients, and reporting are first class. Telnet have taken yet another step forward the last 12 months, and the judges concur that this centre is close to or at world class"

In addition to credit from TUANZ, 2007 and 2008 also brought recognition at the annual CRM Contact Centre Awards. 2008 saw one of our agents chosen as the "Most Outstanding Customer Services Representative" and the "Industry Award for Customer Support Services Sector” was won in 2007 by one of our dedicated teams.