Four years ago, fledging electricity retailer Bosco Connect needed a contact centre partner which fit its low cost, efficiency driven and customer focussed business model.
They looked to Telnet and have never looked back.
Click the link below to download the full case study:
Bosco Connect Case Study
When we first started working with Sony Ericsson Australia in 2007 our mandate was to improve their customers’ contact centre experience. We achieved that goal by placing important information at our CSRs fingertips, solving customer queries quickly and efficiently.
But what Sony Ericcson didn’t expect was for us to also to cut their costs. A reduction in talk times (from an average of 300 seconds per call to less than 240 seconds) and the number of customer call backs led to an overall reduction in costs.
Click the link below which explains this outcome in full:
White Paper by IDC