Our agents have better information for customers, and get it faster. When fielding queries they can rapidly access data via the client’s online FAQs or decision support material based at Telnet, or anywhere in the world.
Our agents can key information either into Telnet’s own “ContactSuite” system, or even directly into clients’ CRM system or database – streamlining data updates. Telnet can link to clients systems using almost any secure technology such as VPN, SSL pages and webservices and dedicated WAN links.
Clients can assess the latest campaign results as they happen. 0800 campaign response levels and up-to-the-minute sales results from telemarketing campaigns are available via our website.
Campaign data can also be downloaded from Telnet’s website to local computers in the format required, at any time.