How cost effective is Octopus

At a glance you can see that Octopus is very cost competitive against a traditional call centre. In the following 10 seat call centre example the savings are over $73,000 a year. That is before you take into account staff savings that result from efficiency gains which result from intelligent call routing and better visibility of call patterns and operational performance.

 

See how Octopus stacks up against a traditional 10 seat call centre

Tradititional Centre Octopus Hosted Centre
Capital and Set-up Costs
PABX and Computer Telephony (CTI ) Software $50,000 n/a 
Voice Recording Solution $30,000 n/a
10 Telephones $2,000 n/a
10 Computers $10,000 n/a
Design and Set-up $10,000 $4,400
Total Capital and Setup costs $102,000 $4,400
 
Annual On-going Costs
Depreciation of equipment $34,000 n/a
Interest on Capital at 10% p.a $10,200 n/a
Licencing Fees $2,500 n/a
Technical support manager $80,000 n/a
Octopus Site Licence with 10 phones and 10 Computers n/a $40,800
Octopus voice recording n/a $12,000
Total Annual Costs $126,700 $52,800

 Note: All figures based on operating a 10 seat call centre,  Telecoms - telephony and data costs not included

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