Joining Hands

Industries

Telnet provides award winning customer sales and support services to major participants across a diverse mix of industries in Australia and New Zealand. Our outsource solutions enable our clients to improve efficiency and save on operational costs without compromising on customer service. Sectors include:

Energy and Utilities

Our modern flexible systems enable us to interact with a wide variety of legacy and third party platforms to deliver transparent customer support solutions for both retail and line service providers in this sector. Services include:

  • 24 hour faults and emergency service line management
  • Dispatch services
  • Account enquiry and customer support
  • Outbound customer acquisition

Telecommunications

We have a proven record of sales and customer service in the telecommunications sector. We manage:

  • Large scale outbound customer acquisition programmes
  • Inbound and outbound cross-sell and up-sell campaigns
  • Customer support.

Technology

Telnet provides comprehensive customer support in the technology sector including:

  • Technical help-lines
  • Warranty support
  • Customer care
  • Sales

Insurance and Financial

Reliability and compliance are of primary importance in this heavily regulated industry. Telnet works with banks and insurance companies providing:

  • Inbound and outbound sales channels
  • Cross-sell and up-sell programmes
  • Fulfillment services

Retail and Media

In a sector faced with very tight margins, Telnet plays a critical role in providing cost effective customer interaction services. These include:

  • Customer support
  • Inbound/ Outbound sales
  • Retail channel support
  • 0800 and SMS response services for mass media campaigns

Government

Telnet has a proven record in supplying contact centre services to Government, including:

  • Information bureau services
  • Large scale citizen support
  • Complex integrated multi-media applications.

Charities and Not-for-Profit

Telnet is proud to work with and support a number of charitable and not for profit organisations including:


Oxfam Oxfam Samoa Tsunami Appeal
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