Making the right call on your call centre requirements can make a big difference to your customer satisfaction rates. Pattrick Smellie investigates the changing environment for the Kiwi call centre industry. Read the Article...
A New Zealand call centre is proving Bill English might be on the money after all. John Chetwynd the boss of Telnet, the largest privately owned call centre in the country, says the wage gap is a big selling point when winning business in Australia. Read the Article... Watch the Video...
Telnet, New Zealand's largest privately owned call centre, has said the transtasman wage gap is an advantage when winning business in Australia. Telnet chief executive John Chetwynd said the lower wage rates in New Zealand create more jobs and profit. Read the Article...
Telnet Services has become the first call centre to gain the Qualifying Financial Entity (QFE) accreditation under new regulations for financial advisers. Telnet’s QFE status enables it to sell Category 2 products, which include insurance products, and consumer credit contracts such as hire purchase and loans Read the Article...
Call centre operator Telnet has become the first non-financial services business to get Qualifying Financial Entity status under new regulations in force this month. The accreditation will allow Telnet's call centre operators to sell products such as insurance, hire purchases and loans to the public on behalf of its clients. Read the Article...
WHEN TK Taito first started to work as call centre agent, he thought he would be bored, So imagine his surprise when he found the atmosphere in the call centre room "alive and pumping" and that there was "never a dull moment". Read the Article...
Changing engines on a 747 while still in flight, changing the tyre on a formula one car while racing, open heart surgery while running a marathon… we’ve all heard the metaphors.But what would you call a project to transfer an entire call centre from one side of the world to the other as part of a business transaction which might or might not happen? Read the Article...
Greenstone Energy is reversing a trend by bringing home jobs that were previously outsourced overseas. The new owner of Shell's New Zealand retail and distribution business signed a deal yesterday which will bring the company's call centre in the Philippines back to New Zealand from August 1 Read the Article...
Shell's owner, Greenstone Energy, has signed a contract to bring the company's call centre in the Philippines back to New Zealand. Read the Article...
In recognition of the value of investing in local jobs and delivering excellent customer service, Greenstone today signed a contract which will bring the company’s call centre in the Philippines back to New Zealand, creating around 12 fulltime Kiwi jobs. Read the Article... Greenstone Energy Press Release...
After building Telnet Services from scratch to New Zealand's largest privately owned call centre, managing director John Chetwynd tells Romy Udanga he has his sights firmly set on Australia. Read the Article...
Telnet Services managing director John Chetwyn has taken the call centre operation from scratch to a major player with Australia in his sights. Read the Article...
It's not often you get to clinch a deal at the top of a ski chairlift, but for Telnet managing director John Chetwynd it's one of his most memorable travel moments. Read the Article...
Overseas rivals may be cheaper, but Telnet finds other ways to win contracts, at home and in Australia. Read the Article...