Telnet provides comprehensive Inbound Customer Care solutions for a wide range of industries. Services include:

• Fully outsourced customer support.
• Management of front office functions – call, fax, SMS, web chat and email response.
• High-volume mass media 0800 call answering.
• Technical help lines.
• Handling general enquiries.
• Complementing our outbound sales programs with inbound sales channels

One of our principal drivers, as encapsulated in The Telnet Promise, is to add value by improving the customer experience at an optimal cost to our client partners. This is achieved by constantly striving to improve and simplify our agent tool kit with particular emphasis on knowledge management, and by rigorous attention to operational processes. The results are evidenced by Telnet’s proven record (ask us for the case studies!) for raising customer satisfaction whilst reducing FTE count and cost of service.