For inbound campaigns we use auto screen pops with monitored ACD, auto call back, email answering services, and intranet based on-line documentation. This is all managed through our universal queue. This means we can queue multiple mediums-calls, emails, faxes and sms simultaneously to maximum potential to effectively deliver:

• Fully outsourced customer support.
• Management of front office functions – call, SMS and email response.
• High-volume mass media 0800 call answering.
• Technical help lines.
• Handling general enquiries.