We built our business on outbound sales, providing sales channels for major corporate financial and utility clients. Unsurprisingly, Telnet now has one of the most experienced and capable outbound centres in Australasia.

It is the pervasive sales ethos, and clear vision throughout the organisation that has significantly contributed to our growth, not only in the pure outbound sales space, but also within the inbound and traditionally more complicated blended (inbound/outbound) channels – with techniques such as up-sells and cross-sells becoming standard practice in all areas of the business. Telnet’s outbound sales methodology is based around:

• Extensive real-time measurement of results – this tells us what is happening.
• Active call monitoring by team leaders – this tells us why the results are what they are.
• Ongoing coaching by team leaders who have a demonstrated ability to interpret the results and assist agents to lift their performance.

Telnet provides a range of sales channel services to its broad client base. Telnet’s systems include integrated dialers (preview, power and predictive) and real time reporting and are purpose built to efficiently provide:

• Direct outbound telesales Business to Business and Business to Consumer
• Blended inbound and outbound initiated sales calls.
• Up selling and cross selling from inbound initiated calls as well as outbound.