How Lotto managed a move to 100% online in under 24 hours It’s not news to anyone that COVID-19 has changed the way New Zealand does business. Even when retail stores open again, customer behaviour is unlikely to return to pre-lockdown times for a while. Online shopping is likely to remain a much larger part […]
Telnet is more efficient after lockdown
Article in Stuff 10 May 2020 https://www.stuff.co.nz/business/121340288/coroanvirus-call-centre-business-telnet-stronger-more-efficient-after-covid19-experience