Telnet launches SenseIQ

Telnet are pleased to announce the launch of SenseIQ , a fresh new knowledge management platform. This launch represents the transition of Telnet from an outsource contact centre provider to a customer experience Service provider. Being single-channel is no longer good enough, the future demands more and we regonise this. We need to provide the […]

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Please have your API call our API

Because contact centre staff spend their time interacting with customers, be it by phone, SMS, email social media or webchat, the contact centre is uniquely positioned to gain valuable insights into how customers feel about a company’s products or services.  However, to take advantage of this unique position it is important that information about these interactions […]

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