Smarter Customer Service Starts with Telnet + Tulip AI
Telnet’s AI-Powered Voice Assistant That Scales With You
When the calls surge, your customer experience doesn’t have to suffer.
Tulip AI is Telnet’s fully customisable, AI-powered voice assistant—built to handle high-volume enquiries with speed, accuracy, and a human touch when it counts.
Whether you need to provide outage updates, raise service requests, or answer routine questions, Telnet uses Tulip AI to deliver fast, seamless service without long wait times.
What You Get with Telnet + Tulip AI
Lower Costs
Reduce call centre overheads by automating repetitive tasks and freeing up agents for complex issues.
Faster Responses
Tulip answers instantly—no hold music, no queues, no delays.
Happier Customers
Empower your customers with accurate, self-service support—available 24/7.
Smarter Conversations
Tulip detects urgency or sentiment and seamlessly transfers the call to a human agent when needed.
Proven When It Matters Most
When Cyclone Tam caused widespread power outages across Auckland, Telnet’s contact centre—powered by Tulip AI—kept customers informed and supported. While call volumes surged, Tulip AI handled 33% of all inbound calls, providing real-time updates and logging fault reports without a single second of hold time.
That’s the equivalent of six full-time agents per day, deployed instantly. No scrambling. No delays. Just fast, reliable service—even during a national emergency.
How Telnet Deploys Tulip for You
Tailored Setup
We configure Tulip to match your business needs, from CRM integrations to custom call flows.
Instant Activation
Your customers connect with Tulip immediately—at scale and without the wait.
Human Handoff
Complex or high-priority calls are routed to Telnet’s trained agents in real-time.
