New Zealand's Leading Omnichannel Contact Centre
Your Voice.
Your Edge.
A strategic partnership to deliver the most effective, seamless, and insightful customer experiences - blending caring human interactions with advanced intelligence.
30+
Years Experience
#1
Utilities Contact Centre
100%
New Zealand Based
Trusted by New Zealand's leading brands
About Telnet
New Zealand's Customer Engagement Hub
We partner with companies as a strategic Contact Centre outsource partner, becoming the connective tissue between business departments, processes and communication channels to create unique, personalised customer experiences.
With over 25 years' experience serving New Zealand and Australia's largest household names, Telnet transforms the traditional reactive contact centre into a fully-integrated Customer Engagement Hub.
Our Story25+
Years of Experience
Serving NZ's largest brands
#1
Utilities Contact Centre
Energy & utilities sector leader
100%
NZ Based
Staff who understand Kiwi customers
24/7
Availability
Always there when it matters
Why Outsource
Focus on your business. We'll handle your customers.
Decades of experience looking after our clients' customers, while enhancing brand reputation and reducing costs.
Reduce Costs
Our blended resourcing model means you only pay per interaction - zero idle time, zero wasted spend.
Scale Instantly
Flex up or down on demand. From 35 agents in 24 hours to AI handling 33% of volume during a cyclone.
Protect Your Brand
Expert agents who represent your brand as if they were your own - with deep product knowledge and a commitment to your values.
Drive Innovation
Access AI, real-time analytics and ContactSuite CRM without the capital investment or in-house expertise required.
AI at Telnet
AI that's already
AI that's already
doing the work.
Most contact centres are still trialling AI. Ours runs in production across tens of thousands of live conversations a month - answering the routine calls the moment they arrive, doing the admin that surrounds them, and reading every single conversation so nothing important stays buried in a call nobody had time to listen to.
Our agents stay where they matter most: the conversations that need judgement, care and a human voice.
Explore AI at Telnet33%
Calls handled by AI during Cyclone Tam
= 6
Full-time agents deployed in an instant
100%
Of calls and emails analysed, not sampled
0s
Hold time for customers in crisis
Tulip
Answers your customers
An AI voice assistant that takes the high-volume routine calls instantly, around the clock - and hands over to a person the moment it should.
Explore Tulip →Iris
Supports your agents
The administrative work around a contact, done automatically - requests logged into the right system, and call conclusions written up the way an agent would.
Explore Iris →Fern
Reads every conversation
Every call and email analysed, themed and made searchable - so emerging issues surface in days, backed by the conversations that prove it.
Explore Fern →
Client Testimonials
What our clients say
"Innovation is where Telnet continues to add value for us."
Vector Limited
"What makes them stand out is their reporting capability and understanding of large volumes of data."
Genesis Energy
"Bringing our call centre back to New Zealand has significantly improved the experience for our customers."
Z Energy
"Since we brought Telnet on board they have become an invaluable and completely integrated part of our team."
Sony Mobile
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