A strategic partnership to deliver the most rewarding Customer Experience

Effective-outsourcing
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About us

Welcome to Telnet, your future customer engagement hub. We partner with companies as a strategic Contact Centre outsource partner, becoming the connective tissue between business departments, processes and communication channels to help create unique, personalised customer experiences that help to strengthen our clients’ brands. Find out more>

Why outsource

Choosing to outsource enables you to focus on your core business while proven professionals look after your customers. The headaches and the high costs associated with running an in-house cost centre are removed. At Telnet we have decades of experience looking after our clients’ customer experiences, while enhancing their brand reputation and reducing their costs. Find out more>

Our clients

CLICK TO READ CASE STUDIES

  • “Innovation is where Telnet continues to add value. Their drive to find better, faster, and simpler ways of doing things has helped Vector to deliver great experiences to our customers.”

    Vector Limited

  • “The Telnet team are always looking for ways to continually improve on their results. What makes them stand out is their reporting capability and understanding of large volumes of data and the best use of this information. Their very strong focus on quality and compliance is also reflected in their customer service and retention.”

    Simon Forgie, Channel Manager Residential, Genesis Energy

  • “As a company that values fair pricing and quality, Telnet’s ContactSuite CRM solution was a good fit for our business when we decided we needed a solution in this area. We are very impressed with the support we received from Telnet since dealing with them. They have even assisted in helping us recruit our own in-house staff through their wholly-owned recruitment agency, CallCentre People. That was a good team effort.”

    2degrees

  • “Bringing our call centre back to New Zealand and contracting Telnet to run it for us has saved us time, a lot of money, and most importantly, has significantly improved the experience for our customers; which is really what it is all about.”

    Z Energy