In true kiwi style,
we are an agile,
nimble business punching
above our weight.

A LETTER FROM OUR CEO

In the 23+ years since I founded Telnet, we have built a blue-chip loyal client base comprising mainly national, multinational and Government organisations. In many cases, these clients were won in competitive tenders, competing against substantial multinational outsource providers many times larger than us.

Telnet has been able to grow substantially over the years because our clients appreciate our unique ability to improve customer satisfaction and add value. They have gained confidence in our expertise to deliver what we say, through our transparent billing, real-time reporting model and real-time measurement of customer satisfaction via globally recognised NPS (Net Promoter Score℠).

As a keen observer of industry trends, I’m pleased that we’re already delivering to our clients, services some of our competitors are still only talking about. The Customer Engagement Hubs we create and customise for each of our clients are an example of how we don’t just follow trends, sometimes, we help create them. You can read more about this new approach to providing contact centre services on our website.

The results for clients are improved customer satisfaction and a much more efficient service delivery model. This is evidenced by the number of examples where Telnet has reduced FTE counts, whilst improving customer satisfaction for clients within six months of moving to us. As our knowledge of our clients’ businesses grows, we will continue to look for improvements and ways to apply our Kiwi ingenuity. I’m not happy unless we’re exceeding our clients’ expectations.

Telnet is very fortunate that our clients, most of whom are household names, have become advocates for our company. We’d like you to become one too!

John Chetwynd

Our clients

CLICK TO READ CASE STUDIES

Meet our team

John

John Chetwynd

CEO

I’ve always been a sales person at heart which drives my passion to deliver better customer experiences. But probably unlike lots of salespeople, I’ve also been really interested in technology and been an early adopter, from programmable calculators to the first mobile phones. So, I think it’s my background and passions that have influenced Telnet’s position in the market. When you support skilled and passionate people with clever technology you get really great outcomes. It is that vision that gets me up every morning.

Penny

Penny Calder

COO

My role is all about people and problem solving, with technology as the enabler for both. Making things easy for the people that work at Telnet and for our clients is my focus, my challenge & my reason for coming to work every day. Personally, I am proudest of the fact that so many of our team have been at Telnet for over five and even 10 years, they are our magic!

leith-31

Leith Harding

CFO

I’m a qualified accountant with lots of experience as a financial controller in the technology sector and I use both of these skills to drive Telnet’s commitment to improving the efficiency of our systems and processes so that we can be a more effective partner for all our clients.

Simon-b-2

Simon Bocking

CCO

I became attracted to contact centre outsourcing in 1998 due to its blending of people and process with advanced technology. My technology passion and communication skills soon meant that I was developing and selling contact centre outsource solutions to industries large and small. I saw first hand how winning new business can positively impact many people’s lives by providing new job opportunities for them. It’s this aspect of our business that gives me the most pleasure in my role at Telnet.

Job_1206

Steve Hennerley

CTO

I’m from the UK, where I played a key role in the innovation of broadband in the education sector. After moving to New Zealand in 2003, I joined Telnet and since then have led and grown our technology infrastructure, software development and development staff to a point where Telnet is consistently regarded as one of the most technically competent outsourced contact centres in New Zealand.

Arthi2

Arthi Lata

GM Outbound

Whether they realise it or not, everyone is always selling something, and my current role allows me to lead a team where we teach people the techniques of effective selling. I get a kick out of knowing that I’ve helped my team members to be more confident, passionate and HUNGRY to achieve anything they put their mind to. My role at Telnet aligns with my vision in life which is that everyone should have the opportunity to achieve their full potential in every aspect of their life.

jeremy-IMG_0003

Jeremy Hearn

Utilities Operations Manager

What has impressed me the most about Telnet is the complete focus on providing a great service for our clients by all levels of the business. I thrive on constant improvement and recognize that as an outsourced provider it is my responsibility to constantly find ways to add value to our service offering. We achieve that by ensuring we hire highly skilled people, train them well, and then give them access to the latest technology to help them provide a great experience for our customers.

Aaron

Aaron Altments

Utilities Account Manager

During my 12 years at Telnet, I’ve had the privilege of progressing through multiple roles, from agent, to Account Manager, and into the Technology space as Product Owner for our software. I endeavour to learn something new every day and Telnet has given me ample opportunity to do this, both personally and in my career.

David-Stott

David Stott

Z Energy Relationship Manager

I’m building an eco-house in the Waitakere bush, so when I landed a job at Telnet providing contact centre services for a petrol company – it seemed a bit ironic. It turns out Z Energy are not just any petrol company though, and Telnet not just any Contact Centre. Z are passionate about Sustainability too. Z is passionate about Customer Experience and my job centres on how Telnet can shape that experience for Z’s customers.

Terence

Terence Beck

Software Developer

Software development has always been my passion, and Telnet offers me the opportunity to develop and continuously improve on the company’s in-house software. My role involves solving complex problems and exploring new technologies, all aimed towards helping to increase staff efficiency and productivity. Making a positive a difference to our staff and the customers they support is what gets me into work each day.