About Telnet Contact Centre
A New Zealand-owned outsourced contact centre, serving New Zealand and Australia since 1995
Who we are
Telnet is a New Zealand-owned outsourced contact centre founded in 1995, with 30+ years of experience. It handles customer service, fault lines and emergency calls for energy and utility companies, EV charging networks, fuel retailers, government agencies and not-for-profits across New Zealand and Australia. Clients include Vector, Z Energy, Genesis Energy, ChargeNet and SPCA. Telnet runs its own contact centre platform, ContactSuite, and uses AI voice assistants (Tulip) in production on live calls.
Every agent is onshore, in New Zealand or Australia. Rather than run a traditional, reactive call centre, we work as an extension of each client's own team - see how our outsourced contact centre works or our call centre outsourcing options in Australia.
Years of Experience
Founded in 1995
Utilities Contact Centre
Leading provider to the energy & utilities sector
Onshore
Agents in New Zealand & Australia - no offshoring
The Telnet Promise
We Care
Genuine care for your customers, your brand and your business outcomes.
We Add Value
Turning your contact centre from a cost centre into a profit centre.
Ease of Dealing
We make it simple to work with us, removing barriers to effective outsourcing.
Frontline First
We prioritise our frontline staff, because they are the face of your brand.
Our Leadership Team
John Chetwynd
CEO
With a background in sales and a passion for technology, John leads Telnet's strategic direction and client relationships.
Penny Calder
COO
Focused on people and problem-solving, Penny ensures Telnet's operations deliver exceptional outcomes for clients and customers.
Steve Hennerley
CTO
Tech infrastructure leader with over two decades of experience in telecommunications and contact centres, driving our technology innovation agenda.
Kelly Moloney
Contact Centre Manager
With seven years at Telnet, Kelly brings outstanding leadership to our frontline contact centre operations.
Aaron Altments
Utilities Account Manager
A 12-year veteran across multiple Telnet roles, Aaron's expertise in utilities makes him invaluable to our key client relationships.
Terence Beck
Software Developer
Drives Telnet's in-house software development, delivering the custom solutions that set us apart from competitors.
Our Clients
