Caltex

80 years of fuelling New Zealand

With more than 140 Service stations and 70 truck stops, Caltex has been helping Kiwis get where they need to go for almost 80 years. They are dedicated to providing exceptional service and making things easier and more memorable for their customers.

A sensitive acquisition, handled in confidence

In June 2016, Z Energy announced the purchase of Caltex New Zealand and Telnet was given the task of migrating the Caltex contact centre operation into Z Energy's business. Operating under the thick blanket of secrecy required when purchasing from a large competitor, Telnet put together a team to work alongside Z Energy and create a personalised customer engagement hub for their new Caltex brand.

Manila to New Zealand — in a single night

Just like Z Energy, Caltex had previously based their contact centre in the Philippines. Using our industry leading technology and unique training methods, when the Caltex contact centre closed at the end of the day on the 31st May 2016 in Manila, Telnet managed to seamlessly move all required data half way around the world to open the lines afresh in New Zealand the next day.

A partnership that kept expanding

Feeling that Telnet accurately embodied the Caltex vision, our relationship and responsibilities rapidly grew to encompass all Caltex customer interactions including managing their social media pages, StarCard programme and more with some new and exciting developments from Z Energy coming in 2019.