Services
The capabilities, technology, and people behind every great customer experience we deliver
More than answering the phone
Telnet is a fully-integrated contact centre partner — not just an answering service. We bring together trained people, proprietary technology, and a unique resourcing model to deliver customer experiences that genuinely reflect well on your brand.
Every interaction we handle is an opportunity to strengthen your relationship with a customer. We take that seriously — which is why our agents are trained to your specific products, processes, and values, not to a generic script.
Our services span every channel your customers use, backed by ContactSuite CRM, real-time analytics, and a model that means you only pay for what you actually need.
Talk to UsYears of experience
Serving NZ's largest brands
Always available
Round-the-clock coverage
Interaction
Zero idle time, zero waste
NZ-based agents
People who get Kiwi customers
Three areas of deep capability
Channels
Inbound and outbound across phone, email, webchat, social media, and self-service — consistent, expert customer interactions across every channel.
Learn more ›Technology
ContactSuite CRM, Tulip AI, real-time analytics, and a blended resourcing model that eliminates idle time and delivers results at scale.
Learn more ›How We Work
Our integration approach, migration methodology, and the strategic partnership model that makes Telnet genuinely different from a standard outsourcer.
Learn more ›Focus on your business. We'll handle your customers.
Pay per interaction, not per seat. Our blended model eliminates idle time — you only pay for what you actually use.
From 35 agents in 24 hours to AI handling 33% of fault calls during a cyclone — we flex with your demand, not against it.
Agents trained to your products, your processes, and your values — representing your brand as if they were your own team.
Access AI, real-time analytics, and ContactSuite CRM without the capital investment or in-house expertise required.