Fuel & EV Charging
Front-line support for fuel retailers and EV charging networks
Service stations supported
Cost reduction vs offshore
Customer support coverage
Trusted by New Zealand's fuel and EV sector
More than a call centre — a true sector specialist
Customers contacting a fuel retailer or EV network need fast, confident answers — not a scripted runaround. Our agents are trained in your products, your systems, and your brand from day one.
We handle the full spectrum of customer interactions across phone, email, and social — for both consumer and business customers — with the expertise and empathy your brand demands.
Talk to UsConsumer & Business Support
Phone, email and social media support for both retail customers and fleet/business accounts — all handled under your brand.
Business Fuel Card Management
Account setup, transaction queries, dispute resolution and fleet reporting for Z Card, StarCard and other fuel card programmes.
EV Charging Fault Resolution
Technical fault diagnosis, alternative charger routing and reimbursement processing — trained agents, not a script reader.
Built for the demands of fuel and EV
Omnichannel Support
Phone, email, and social media — consumer and business — all managed consistently under your brand guidelines.
Fuel Card Programmes
Full lifecycle management of business fuel card accounts — from setup and administration to disputes and fleet reporting.
EV Fault Resolution
Trained agents who can walk EV customers through fault diagnosis, alternative sites, and reimbursement — fast and confidently.
Advanced Reporting
Contact volumes, resolution rates, fault trends and card programme activity — segmented by brand, region and channel.
Manila to New Zealand.
In a single night.
When Z Energy acquired Caltex New Zealand, they trusted Telnet to migrate the entire contact centre from the Philippines to New Zealand overnight — with zero disruption to customers.
Working under strict confidentiality, we re-engineered processes, migrated all data, and had agents live and answering calls the next morning. It's a capability that only comes from decades of purpose-built experience.
Read the Caltex Case StudyNight to complete the full migration
Cost reduction vs Philippines-based centre
Days to fully train agents (was 5 weeks)
"Bringing our call centre back to New Zealand and contracting Telnet has saved us time, money, and significantly improved customer experience."
Let's talk about your contact centre
Whether you're a fuel retailer, EV charging network, or both — we have the expertise and the track record to support you.