L'Oréal Australia & New Zealand

Beauty is a language and a science

Beauty is more than makeup and hair products. It's a language and a science that the L'Oréal Group has been the leaders in for more than 100 years.

49 brands, one specialist team

Encompassing more than 27 brands in Australia and 22 brands in NZ, each with its own cult following, L'Oréal Australia and New Zealand required personalised customer engagement services to support their consumers who needed assistance with product information and technical assistance, amongst other things. In 2013 they chose to outsource their Consumer Affairs department to Telnet in conjunction with a wider project to increase the contact hours and support services offered. Since then, we've been providing a team of highly trained hair and beauty specialists dedicated solely to supporting L'Oréal's Consumer Affairs ambitions.

Expert advice for professionals and consumers alike

Not only are our specialists able to supply up to the minute product information and advice to both salon professionals and general consumers alike, they also provide something just as important – a customised experience that suits L'Oréal Australia and New Zealand's unique needs and brand values.

A seamless trans-Tasman solution

Lower labour costs in New Zealand and similar time zones mean we can offer cost-effective business hours coverage to suit both L'Oréal's New Zealand and Australian customers. In common with Australia, our attributes of being hard working with an easy-going attitude means that our team can connect with customers on a cultural level, dispelling any concerns about outsourcing offshore.