Blog
22 Million Hours on Hold: Why It Doesn't Have to Be This Way
New Zealanders collectively spent over 22 million hours on hold with contact centers in 2023. Some contact centres maintained average...
Sam Rae
Category
Blog
Blog
Offshoring Used to Be Smart. Then This Happened.
Over the past decade, many New Zealand companies defaulted to offshore contact centres for cost savings. That trend is reversing...
Sam Rae
Blog
How Tulip AI Helped Keep the Lights On — for Customers, Too
When ex-tropical cyclone Tam struck New Zealand, it caused widespread power outages. Here's how Telnet's Tulip AI handled the surge....
Team
Blog
Off Shoring – New Zealand Companies Are Repeating the Mistakes of the Past
New Zealand businesses are reconsidering offshore contact centre operations due to rising local labour costs. Are we about to repeat...
Team