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Telnet is more efficient after lockdown

May 10, 2020

Article in Stuff 10 May 2020

https://www.stuff.co.nz/business/121340288/coroanvirus-call-centre-business-telnet-stronger-more-efficient-after-covid19-experience

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22 Million Hours on Hold: Why It Doesn’t Have to Be This Way

Offshoring Used to Be Smart. Then This Happened.

How Tulip AI Helped Keep the Lights On-for Customers, Too

Off shoring – New Zealand companies are repeating the mistakes of the past. 

Prioritising the Frontline, a Benefit not a Cost

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