Industry thinking from New Zealand's contact centre experts
A utility call centre is essential for handling outage call surges during major events such as Cyclone Tam. By using...
AI call centre solutions can handle straightforward, repetitive requests on live calls—like account balance checks and password resets—but need to...
New Zealanders collectively spent over 22 million hours on hold with contact centers in 2023. Some contact centres maintained average...
Over the past decade, many New Zealand companies defaulted to offshore contact centres for cost savings. That trend is reversing...
When ex-tropical cyclone Tam struck New Zealand, it caused widespread power outages. Here's how Telnet's Tulip AI handled the surge....
New Zealand businesses are reconsidering offshore contact centre operations due to rising local labour costs. Are we about to repeat...
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