Over the past decade, outsourcing to offshore contact centers became a cost-driven default for many New Zealand companies. But the tide is shifting. A growing number of Kiwi organisations, both public and private, are turning to domestic contact center partners. Why? Because local means more than geography, it means trust, adaptability, and delivering a better […]
Homeworkers
While some of the largest US companies have made moves to ban remote work, Telnet’s legion of homeworkers is getting stronger and stronger. How well can a team really work together if they aren’t actually together? Was the main concern for these companies and ultimately it lead them to favour a more traditional working style. […]