Insights
Preparing for COVID-19
As New Zealand prepares for COVID-19 lockdown, here is how Telnet is ensuring business continuity for our clients.
Team
Blog
Contact Centre Insights
Industry thinking from New Zealand's contact centre experts
Insights
Delivering Outstanding CX in an Omni-Channel World
Omnichannel customer experience is more than offering multiple channels — it's about making those channels work together seamlessly.
Team
Customer experience
Maintaining Our Spot as #1 Provider to the Utility Industry
How Telnet maintains its position as New Zealand's leading contact centre for the energy and utilities sector.
Team
Insights
Telnet Launches SenseIQ
Telnet launches SenseIQ, an AI-powered knowledge management system that helps agents find information instantly during live customer interactions.
Team
Customer experience
How to Say No While Still Saying Yes
The skill of redirecting customer expectations without creating frustration — one of the most valuable capabilities a contact centre agent...
Team
Insights
Are You Killing Your Own Industry?
Poor contact centre experiences are damaging not just individual brands but customer tolerance for call-based service in general. The industry...
Team