Industry thinking from New Zealand's contact centre experts
After 18 months of planning and execution, Telnet has completed its migration to Amazon Connect as our primary telephony platform....
Field sales teams are expensive and increasingly ineffective as digital channels change how businesses buy. Is the traditional dealer rep...
COVID-19 accelerated retail's digital transformation by years. Here's what contact centres need to do to support the new retail reality....
How cloud contact centre technology enables Telnet agents to work effectively from anywhere in New Zealand.
Chatbots and voice bots have enormous potential — but most implementations underdeliver. Here's what separates successful bot deployments from frustrating...
An unexpected finding: Telnet's operational efficiency improved during the COVID-19 lockdown. Here's what we learned and what we're keeping.
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