Industry thinking from New Zealand's contact centre experts
Understanding the difference between a traditional call centre and a full Business Process Outsourcing partner — and how to choose...
The traditional view of contact centre outsourcing as cost reduction is outdated. Here's how strategic outsourcing can actively drive revenue...
How Telnet is reducing its environmental footprint through remote work, cloud technology, and deliberate choices about how we operate.
An indicative wait time of one hour. Email responses taking 10 working days. COVID has changed customer service standards —...
Geographic concentration is a business continuity risk. Here's how Telnet's distributed workforce across New Zealand creates resilience for our clients....
The most successful outsourcing relationships feel like an extension of the client's own team. Here's what that requires — and...
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