The contact centre industry has historically had a significant environmental footprint: large facilities, extensive commuting, and the energy consumption of always-on infrastructure. As Telnet has evolved, we’ve made deliberate choices to reduce our impact — and we’ve found that many of the changes that benefit the environment also benefit our business and our people.
Remote Work as Climate Action
Telnet’s distributed workforce model was partly a response to COVID-19, but it has become a permanent part of how we operate. The environmental benefits are substantial: fewer commutes means lower transport emissions, and distributed teams require less office infrastructure.
Our agents across New Zealand work from home offices, eliminating the daily commute for hundreds of people. This isn’t just good for the environment — it’s good for wellbeing, productivity, and talent retention.
Cloud Infrastructure
Telnet’s migration to Amazon Connect as our telephony platform and cloud-based ContactSuite as our CRM has significantly reduced our hardware footprint. Cloud infrastructure is generally more energy-efficient than equivalent on-premises hardware, and it eliminates the need for redundant physical servers.
Continuous Improvement
We recognise that climate action is a journey rather than a destination. We continue to look for opportunities to reduce waste, improve energy efficiency, and make choices that reflect our commitment to leaving New Zealand better than we found it. Our clients increasingly expect this of their suppliers, and we’re proud to be able to demonstrate genuine progress.
