Amazon Connect Shaping the Future of Telnet

January 22, 2023

With 18 years at Telnet working from a frontline agent up to client services, I have been exposed to many iterations of ContactSuite, which is our primary CRM and omnichannel management tool. I still recall a time where this software was used to manage calls only, but even at that stage I could see the […]

Return from the holidays

January 15, 2023

If you’re a manager or business owner, you know that it can be challenging to get your team motivated after a return from the holidays. After all, everyone is coming back from vacation mode and may not be feeling their most productive. However, there are plenty of ways to motivate staff after they’ve returned from […]