Remote Working using Cloud Contact Centre Software

In the last few years we have seen a rapid move globally towards remote working. An interesting report by Remoters published in January 2020tracks remote worker evolution in recent years and projects its development in 2020 and beyond. The report talks about why remote working has been growing rapidly. It includes a study by Buffer.com which […]

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Preparing for COVID-19

People have been asking me about what Telnet will do should the current situation with COVID-19 worsen, so I thought I’d share the plan we’ve been following in case it might help others in similar situations. Covid-19 virus is forcing companies to think about business continuity, whether that’s related to their supply chain or enabling […]

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