As the holiday season approaches, remote workers in contact centers all over the world are preparing for a unique Christmas experience. This year, many of us will be working remotely from our homes and connecting with customers around the globe through technology like ContactSuite and Amazon Connect. While this may present some challenges, it also […]
When it comes to hiring staff, qualifications should not be the only factor taken into consideration. Personality and attitude are just as important when it comes to selecting the right person for a role. Over my 18 years at Telnet, I have seen people from all walks of life and at vastly varied levels of […]
The call centre industry is on the brink of a major transformation. With the advent of new technologies like virtual assistants, artificial intelligence (AI) and self-service web chat, businesses are starting to explore new ways to interact with their customers. This shift is being driven by the need to improve customer experience and reduce costs. […]
