We’ve talked a lot about the advantages to Telnet of having a distributed workforce since Covid-19 gave us the nudge we needed to make this a comprehensive change to our business model. We had a small but successful group of homeworkers augmenting our 150+ desk Contact Centre for some time – so the technology side […]
As parts of New Zealand begin the recovery and cleanup process after the havoc of Cyclone Gabrielle our thoughts are with those that have been effected by its devastation. Sadly, this impact extends to some of our own staff who were caught I the path of the floods and violent winds. We are now seeing […]
At Telnet we introduced the concept of a One Team environment a number of years ago and have seen numerous benefits in doing so for our clients, our staff and for Telnet. Despite its success we are aware that many organisations may not be aware of how this model actually works and how employing an […]
