Please have your API call our API

September 24, 2019

Because contact centre staff spend their time interacting with customers, be it by phone, SMS, email social media or webchat, the contact centre is uniquely positioned to gain valuable insights into how customers feel about a company’s products or services. However, to take advantage of this unique position it is important that information about these interactions […]

If knowledge is power, have you harnessed yours?

September 2, 2019

There’s nothing worse than being asked a question you don’t know the answer to, and at Telnet we get asked thousands of questions each day. Our agents often work on several campaigns at once, so the overload of questions may seem a little daunting. That’s why, instead of spending large amounts of time training for […]