Contact Centres in the time of Covid-19

The NZ Herald today (Saturday 25 April) points out the hitherto unseen risks of outsourcing call centres in the Philippines and India. Poor technology and a weak national telecommunications infrastructure have left contact centres in these countries struggling under the Covid-19 lockdown. In sharp contrast to this, my company Telnet – New Zealand’s largest locally […]

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Delivering Outstanding CX in an Omni-channel world

There is a lot going on in the CX space these days. The myriad of different ways people need help is causing challenges. At Telnet we have been working on our strategy to deal with these issues . We call it Telnet 2020 and beyond https://www.telnet.co.nz/wp-content/uploads/sites/11/2020/04/Telnet-2020-and-beyond.pdf

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