New Zealanders waited more than two and a half millennia on hold last year according to the latest annual Customer Experience Intelligence Report by ServiceNow. Some contact centers, however, were answering in under 20 seconds. In 2023, New Zealanders collectively spent over 22 million hours on hold with contact centers. That’s not just a statistic, […]
22 Million Hours on Hold: Why It Doesn’t Have to Be This Way
