As the holiday season approaches, remote workers in contact centers all over the world are preparing for a unique Christmas experience. This year, many of us will be working remotely from our homes and connecting with customers around the globe through technology like ContactSuite and Amazon Connect. While this may present some challenges, it also offers an opportunity to make sure that everyone is able to celebrate the holidays without feeling disconnected from their colleagues or culture.
Communication: One of the most important things for remote contact center workers during Christmas is communication. It’s essential that everyone feels connected and engaged even if they aren’t physically together in an office environment. To ensure smooth communication between employees and customers throughout the holidays, managers should set up regular virtual meetings where staff can check-in with one another and discuss any issues or concerns they have while providing support on how best to handle customer inquiries at this time of year. Additionally, having a dedicated chat room or group messaging system (we find Workplace is great for this) can also help keep conversations flowing easily while allowing employees to stay updated on what’s going on within their team as well as across other teams in different locations worldwide.
Teamwork: Working remotely doesn’t mean being isolated; creating an atmosphere of collaboration can still be possible! Managers should encourage teamwork by setting up virtual brainstorming sessions where ideas are shared openly among team members regardless of location – helping foster unity amongst those who might otherwise feel alone during such a festive period like Christmas! Additionally, encouraging employees to share stories about their experiences celebrating past Christmases (either virtually or traditionally) not only builds trust but helps create meaningful connections which could ultimately lead to greater productivity when handling customer inquiries over this busy period too!
Culture: Celebrating culture is always important- especially at Christmas when it’s so easy for people to get caught up in commercialism instead of appreciating each other’s traditions! Encourage remote workers in your contact centre by hosting cultural events online – whether it be baking cookies using recipes from different countries or watching family movies from around the world – these activities help bring everyone together regardless of location whilst offering a chance for them all learn more about each other’s cultures too which could prove invaluable come January when dealing with customers whose backgrounds may differ greatly from ours!
Overall, managing remote workers during Christmas isn’t impossible; rather than focusing solely on work output we must remember that connection between colleagues remains just as important no matter where we are located geographically speaking – building strong relationships now will undoubtedly benefit our team later down line so let’s take advantage opportunities available now & embrace them wholeheartedly!
Written by – Sam Rae
