Telnet are pleased to announce the launch of SenseIQ , a fresh new knowledge management platform.
This launch represents the transition of Telnet from an outsource contact centre provider to a customer experience Service provider. Being single-channel is no longer good enough, the future demands more and we regonise this. We need to provide the answers to every single question via an omnichannel world.
Over the last few months, Telnet’s diligent in-house development and product team, have been working especially hard behind the scenes putting together SenseIQ and providing a solid base for evolution at Telnet.
At Telnet, we believe the most important factor to customer service is making sure our Agents have the information to answer every question. That’s why we started with knowledge management. But organising knowledge is just the start. The future of SenseIQ revolves around enabling an organisation to leverage its knowledge across their whole business, taking knowledge out of the hands of a few, and placing it in the hands of those who need it most – the customers.
Check it out for yourself at getSenseIQ.com