We have all seen and continue to see the impact COVID has had on the call centre industry as a whole, from companies rushing to implement some sort of homeworker model to others struggling with increased staff absenteeism. One impact that is often overlooked is how this has impacted the culture in call centres, specifically […]
Article in Stuff 10 May 2020 https://www.stuff.co.nz/business/121340288/coroanvirus-call-centre-business-telnet-stronger-more-efficient-after-covid19-experience
The NZ Herald today (Saturday 25 April) points out the hitherto unseen risks of outsourcing call centres in the Philippines and India. Poor technology and a weak national telecommunications infrastructure have left contact centres in these countries struggling under the Covid-19 lockdown. In sharp contrast to this, my company Telnet – New Zealand’s largest locally […]
