Is the traditional “Dealer Rep” an outdated model?

The term and concept of the “Dealer Representative” or “Sales Rep” has existed since the 1940’s and whilst the world of business has evolved rapidly since that time, this role has remained largely unchanged; a person who promotes your brand or product supporting clients and customers with service whilst seeking potential new clients. Whilst the […]

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Have you noticed how wait times have blown out?

View Post I have become intrigued at the number of substantial organisations in New Zealand in recent times that have allowed their contact centre response times to blow out to unacceptable levels. It is not uncommon today to be waiting in a queue to speak to someone from reputable companies and some government agencies for […]

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