Gearing up for the future of retailing

May 18, 2020

How Lotto managed a move to 100% online in under 24 hours It’s not news to anyone that COVID-19 has changed the way New Zealand does business. Even when retail stores open again, customer behaviour is unlikely to return to pre-lockdown times for a while. Online shopping is likely to remain a much larger part […]

Key ingredients keeping our lights on and phones ringing.

June 4, 2019

When a customer of one of Telnet’s clients picks up their phone or logs into their smartphone, tablet or PC to interact with one of the contact centre team, it is simply expected that every phone call, email or message will go through any time, night or day. Given the complexity of modern communications and […]