During the 23 years since Telnet began outbound sales calling, if there’s one thing we’ve realised, it’s that for sales teams to be able to perform to their utmost, they must be able to use tools that make their difficult jobs as easy as possible. Even if your sales people are the best sellers around, […]
Telnet began providing outsourced contact centre services in 1995 and in the 24 years since then, we’ve provided exceptional, award-winning customer service on behalf of many well-known national and multi-national companies. We put our success down to focussing on four key things; ensuring our team has the tools at their fingertips to quickly and accurately […]
Working from home, it’s not for everyone, but more and more companies are giving their staff the opportunity to work in their own space. Is it a good idea? To begin with I didn’t think so. There are so many distractions at home, and how do you manage or work with a team that you […]
Working on the phones is hard. Not only do our agents need to consistently provide excellent customer service, but they also need to stay on top of new technologies and the new processes that come with them. We want to introduce anything and everything new that will enable us to provide our clients with better […]
In today’s ever-changing business world it is not those who are the strongest nor the smartest that survive, but those who are most adaptable to change. It has been said many times before that we are always looking for new ways to reach out to clients and customers, but at Telnet it’s not just the […]
While some of the largest US companies have made moves to ban remote work, Telnet’s legion of homeworkers is getting stronger and stronger. How well can a team really work together if they aren’t actually together? Was the main concern for these companies and ultimately it lead them to favour a more traditional working style. […]
