When a customer of one of Telnet’s clients picks up their phone or logs into their smartphone, tablet or PC to interact with one of the contact centre team, it is simply expected that every phone call, email or message will go through any time, night or day. Given the complexity of modern communications and […]
After 23 years in the customer service industry, we understand that working the phones in a call centre can be difficult. Despite this, the job still has a reputation for being typically low wage. However, as you’ll see from reading the two articles below published by the NZ Herald and Stuff, at Telnet, we’ve set […]
During the 23 years since Telnet began outbound sales calling, if there’s one thing we’ve realised, it’s that for sales teams to be able to perform to their utmost, they must be able to use tools that make their difficult jobs as easy as possible. Even if your sales people are the best sellers around, […]
Telnet began providing outsourced contact centre services in 1995 and in the 24 years since then, we’ve provided exceptional, award-winning customer service on behalf of many well-known national and multi-national companies. We put our success down to focussing on four key things; ensuring our team has the tools at their fingertips to quickly and accurately […]
Working from home, it’s not for everyone, but more and more companies are giving their staff the opportunity to work in their own space. Is it a good idea? To begin with I didn’t think so. There are so many distractions at home, and how do you manage or work with a team that you […]
Working on the phones is hard. Not only do our agents need to consistently provide excellent customer service, but they also need to stay on top of new technologies and the new processes that come with them. We want to introduce anything and everything new that will enable us to provide our clients with better […]
In today’s ever-changing business world it is not those who are the strongest nor the smartest that survive, but those who are most adaptable to change. It has been said many times before that we are always looking for new ways to reach out to clients and customers, but at Telnet it’s not just the […]
We’ve all seen those glorified talent shows on TV, the ones who pit performers against one another for weeks on end before ultimately deciding to give the prize to the naturally gifted little girl with the angel voice. With the amount of praise society lumps on the naturally talented you might start to think a […]
Who remembers video stores? How about going to Sounds to buy a CD? When you think about it, these times weren’t really very long ago, but when you take a look at VHS’s or CD’s along the technology timeline, it may as well have been in another century. Some people say contact centres are going […]
Have you ever called a call centre only to be greeted by a recording informing you that your call will be recorded for training purposes? The first time I heard this I was taken aback. My first thought was that the recording would be played in some kind of classroom set up as an example […]
